Service Delivery Provisioning Manager

　　1.Be aware of projects planned, Ｏn-going or supported within portfolio,and affect to application/digital team to help it to interoperate with partners, Michelin internal department, …(PM facilitator)

　　2.Ensure that projects are conducted via Michelin approved processes (Move To Prod, SDM, Change management, Risk management,Support Model…)

　　3.Participate to ad-hoc project review during build and move to prod processes,Review project status with Services Lines to ensure project awareness early in advance before Move to Production

　　4.General knowledge of the applications and the application portfolio as well as the main infrastructure solutions.

　　5.Ensure that new applications and application versions are manageable, controlled and ready to be maintained by production teams.Follow infrastructure deliveries to ensure it fits requirements

　　6.Contribute to the technical analysis required by Process Managers (Change, Incidents, Service Request ...) in understanding the situation and needs.

　　7.Continuous improvement Ｏn provisioning/decom process definition and implementation

　　8.Support application/digital teams to define how to deal with any specific point

　　9.Lead/participate to cross initiatives to improve daily service

　　10.Provisioning process implementation and training to application/digital team

　　11.Application/Digital team contact point for Infrastructure needs

　　Key Qualities Required:

　　1. Excellent presentation and communication skill in both English and Mandarin.

　　2. Good knowledge about infrastructure operation domain.

　　3. Strong initiation and high sense of responsibility and ownership. good sense Ｏn escalation.

　　4. Analytical mindset and critical thinking. Able to cope with pressure.

　　5. Strong influencing skills to make users buy in your initiatives

　　6. Self motivation

　　7. Analytical skills

　　8. Good problem-solving skills.

　　Qualifications:

　　1. University degree

　　2. 8 years of experience in IT production and have an interest in both application solutions and infrastructure solutions, 5 working experience in MNC

　　3. Proofed experiences in IT operation, outsourcing supplier management.

　　4. Excellent presentation/communication skill in both English and Mandarin.Fluent in English

　　5. Multi-tasking and able to work under pressure and demanding environment

　　6. Proven experience working successfully in a multi-culture environment.

　　7. Problem resolving skills and follow up tasks closely