SFSSS

　　SFSSS：Senior Fleet Service Solution Specialist

　　Responsibilities:

　　Identify, screen & create partnerships with service providers following the National Service Network Creation Strategy defined by the Fleet Service Solution Manager. This activity primarily focuses Ｏn strategy execution and operational activities such as the convertion of existing GY retailers to service provider, partnering with premium domestic service providers to create service network, partnering with 4S stores, and / or creating GY’s owned service team.

　　Be the first point of contact for service partners and their requests & handle operations: 1) Conduct tire purchase following GY procurement process, coordinate supply chain and logistics teams Ｏn tire transporation; 2) confirm & adjust SKU stock and assign new/replacement tire service; 3) coordinate with service partners Ｏn their service availability & pricing to meet various fleet service requirements; 4) Conduct training for service providers Ｏn GY intelligent tools and procedure and ensure  application & feedback collection.

　　Be the first point of contact with customers and their requests & handle operations : 1) Handle customer Ｏn all service related complains, and follow up Ｏn continuous improvement program; 2) coordinate Ｏn tire leasing and service programs: needs to be Ｏn-site of fleet for the 1st Ｏne month to ensure a smooth service process establishment, select service providers and create service network and communication channel specifically designed for fleet customer; 3) provide and educate customer Ｏn the latest product information; 4) react promptly Ｏn all customer inquiries and forward to internally related functions; 5) coordinating with customers for tire alerts & predictive maintenance notifications.

　　Establish & deploy a Goodyear certified tire servicing process (and related training course documents) to all service partners which integrates the latest intelligent tire tools to deliver an industry recognized premium service.

　　Provide regular training & audit of Goodyear service providers to insure quality & accuracy of the application of Goodyear’s certified tire servicing process.

　　Requirements:

　　5years of experience in the tire service industry in all or several of the following areas:

　　Tire mileage sale / tire leasing

　　Tire solutions-ba

　　Aftermarket service and/or service network building

　　Managing customer relationships (B2B customer experience preferred)

　　Strong service design and execution knowledge

　　Good understanding of technology and its related deployment process

　　Great customer service and relationship management skills

　　Good communication skill in Chinese, and English communication skills is strongly desired

　　Ability to anticipate and translate customer needs into product or solution requirements

　　Business and financial acumen to drive profitable growth